Requesting help or a refund
Email [email protected] with your order reference, purchase date, package, device and a description of the problem. Do not include account passwords or full payment-card details. Ask support to acknowledge the request and explain the next steps.
Withdrawal rights
Where EU distance-selling rules apply, consumers generally have a 14-day withdrawal period, subject to the rules and exceptions for the particular contract. The digital-content exception requires prior express consent to start supply and acknowledgement of the loss of the withdrawal right. Merely opening WhatsApp or viewing this page is not that consent.
Faulty or non-conforming services
A loss of the withdrawal right does not remove applicable remedies for a service that is faulty or does not match the contract. Troubleshooting, a price reduction, cancellation or refund may be available depending on the circumstances and applicable law.
Before payment
The operator must provide the final cancellation procedure, refund handling terms and any lawful early-performance consent process before taking payment. This preview does not invent a discretionary money-back guarantee or impose a blanket “no refunds” rule.
Further information
Read the official Your Europe guidance on returns and withdrawal. This draft must be matched to the actual service and supplier before publication.